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Urban Home with Plants

General Practices & Policies
LIVV WELL Property Management

Applying for a LIVV WELL Home

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  • While Apartments.com is the preferred platform for those interested in applying for a LIVV WELL home, prospective tenants may apply through any platform that accepts applications, including Zillow, Trulia, and others.
  • Learn more about our screening process, policies, and applicant eligibility requirements.
  • As part of our thorough screening process, we work with third-party background and credit check partners to verify the identities of applicants. In the event our credit and background check partners are unable to verify an applicant's identity, we reserve the right to decline their application. This policy ensures the integrity and accuracy of our tenant selection process.
Moving In

  • A lease must be signed, security deposit must be submitted, and the first month's rent must be paid prior to move-in.
  • New tenants can begin moving into their homes starting at Noon on the first day of their lease.
  • If a home is vacant (free of residents for at least 15 consecutive days), new tenants may be approved for an early move-in up to three days prior to their official lease start date at no charge. The tenant's first month's rent must be paid prior to the early move-in.
  • Early move-ins greater than three days prior to an official lease start date may be approved with prorated rent paid up front.
  • All early move-ins must be approved by the property ownership group.
  • Tenants must complete and submit a Walk-Through Checklist to document the condition of their home upon move-in.
Maintaining Residency
  • Tenants must establish an account through Apartments.com.
  • Security deposits, as well as rent and fee payments, must be submitted through Apartments.com.
  • Rent is due on or before the first of the month. For instance, rent for the month of April is due April 1 or earlier.
  • Maintenance requests must be submitted through Apartments.com.
  • For urgent and emergency maintenance requests, tenants should call or text their property management coordinator.
  • If tenants or others are in danger, tenants should call 911 immediately.
  • All tenants must comply with local ordinances regarding household size. The maximum number of occupants allowed in a property is determined by local regulations and occupancy standards. It is the responsibility of the tenant to ensure that the number of occupants in the rental unit adheres to these guidelines. Failure to comply may result in lease violations and potential legal consequences.
  • For the safety and wellbeing of all residents, visitors, staff, and neighbors, certain dog breeds, including but not limited to Pit Bulls, Rottweilers, and German Shepherds are not permitted on LIVV WELL premises. This policy aims to prevent incidents and maintain a secure environment for everyone. Any violation of this policy may result in lease termination or eviction.
Late Rent Payments and Eviction Due to Unpaid Rent
  • Rent is due on or before the first of the month. For instance, rent for the month of April is due April 1 or earlier.
  • LIVV WELL leases include a five day grace period to provide tenants with an opportunity to rectify unpaid rent issues. During this period, tenants are encouraged to make full payment to avoid eviction. It's important for tenants to be aware that repeated instances of late or unpaid rent may affect their eligibility for lease renewals in the future.
  • Apartments.com automatically charges late fees on the sixth day of the month for accounts with an unpaid balance.
  • In cases of unpaid rent, LIVV WELL Property Management follows a strict procedure to protect the rights of both tenants and property owners. When rent is not paid by the specified due date, tenants will receive written a Notice of Overdue Rent outlining the amount owed and the grace period for payment. Failure to settle the outstanding balance within this grace period will result in the issuance of a Notice to Pay or Quit and the commencement of eviction proceedings, which can ultimately lead to lease termination and removal from the property.
  • Two months in a row of unpaid rent will automatically lead to advancement of the eviction process, including the official filing of an eviction action complaint, a summons to appear in court, and a housing eviction hearing.
  • Evicting a tenant for unpaid rent may lead to additional costs and legal actions. These costs, including court fees and attorney fees, will be the responsibility of the tenant. LIVV WELL Property Management will take legal action if necessary to recover unpaid rent and ensure property owners' interests are protected. In addition, unlawful detainers and evictions in a tenant's records may make it difficult for that tenant to find future housing, and the tenant's credit could also be adversely affected.
  • LIVV WELL Property Management understands that financial difficulties can sometimes lead to unpaid rent. We are committed to providing tenants with a fair opportunity to appeal eviction proceedings. If tenants believe they have valid reasons for not paying rent or require additional time to settle the balance, they may contact our team to discuss possible alternatives and reach a resolution.
  • Tenants facing financial hardships that prevent timely rent payments are encouraged to explore available assistance programs and resources within their community. LIVV WELL Property Management may be able to provide information on local organizations or agencies that can offer support to tenants experiencing financial difficulties, potentially preventing eviction.
Moving Out
  • Tenants must provide LIVV WELL Property Management with a 60-day notice prior to their desired lease end/move out date. For instance, a tenant who desires to move out on May 31, must notify their property management coordinator of their intent to move out on or before March 31.
  • Current tenants must be be moved out by Noon on the last day of their lease.
  • Prior to Noon on the last day of a tenant's lease, the home must be restored to it's move-in condition — clean and free of damages.
  • To minimize potential charges against their security deposits, tenants should connect with their property management coordinator in the weeks or months leading up to their desired lease end date to address any needed maintenance or repair items as early as possible.
  • Learn more about our move-out process, policies, instructions and checklist. 
  • All security deposit money paid to LIVV WELL Property Management, the function of which is to secure the performance of a residential rental agreement or any part of such an agreement, is governed by the provisions of Minnesota Statute 504B.178 § Subdivisions 1-5. We return security deposit funds, plus interest, to tenants within 21 days of the termination of tenancy. In accordance with our policies and state statutes, we withhold from the deposit only amounts reasonably necessary: 1) to remedy tenant defaults in the payment of rent or of other funds due to the landlord pursuant to an agreement; or 2) to restore the premises to their condition at the commencement of the tenancy, ordinary wear and tear excepted. We furnish to tenants a written statement showing the specific reason for the withholding of the deposit or any portion thereof. We do not believe in nickle-and-diming tenants; we do our best to return the maximum amount possible when refunding security deposits.
General LIVV WELL Business Practices

  • We do not accept cash for security deposits, rent, or other fee payments.
  • We do our very best to respond to maintenance requests in a timely manner, typically within 1-2 business days.
  • After maintenance issues have been assessed, we seek to resolve maintenance concerns within two weeks. Some maintenance and repairs can be done on the spot in a matter of hours, while other issues may require contractors with special expertise to ensure matters are resolved safely, professionally, efficiently, and effectively.
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